The European Institutions
Conference on the future of retail payments and consumer
Over 300 applications were received to participate in the conference,
and 200 persons were selected by the Commission to join. The conference
covered four topics (simpler financial services products, behavioral
economics, mortgage credit and payments), followed by break-out sessions
on each of the topics. ESTA anticipated in the Conference’s fourth
group dealing with payments.
The introduction was made by Lord Hill, Commissioner for Internal Market
who’s key message was that the internal market for financial services
simply does not work – he used the example of cross border insurance or
credit which is simply not possible. His approach focused around a few
principles, two of which are highly relevant to the cash industry:
• Strong belief in competition: it provides choice for
consumers, better service at lower prices and new operators other than
the “established” players in each market.
• Transparency: consumers need to understand what they are buying: are
they buying the best service for them or the one that brings the best
mark up for the seller. “Transparency is vital for an equitable balance
of power between producer and consumer”.
However, technology is changing the way market works and
more and more online trading takes place, up to online banking which is
changing the retail banking market. When considering electronic
financial services, the issue is the balance between protection against
fraud, hackers and money laundering and maintaining ease of use for
customers. Security is paramount; it is an essential element of any
financial services policy, but it should accompany, not prevent
innovation and development. The challenges are to “increase transparency, reduce complexity, increase competition, and innovation.”
The key points that came out of the discussion on payments are:
• Future is seen in mobile payments but cash will remain
and cheques will go. Mobile payment will have to overcome security and
safety issues as well as privacy concerns.
• Mobile payments however are likely to be limited to B2C.
• Trust, convenience and security are key to the development of payment
systems, with instant payment a critical development needed,
particularly at cross border level.
• Key issue for the cost of payment is that payment infrastructure has
to be maintained and paid for. Future changes are likely to focus on
access channels rather than payments means per se; with some concerns
that global infrastructures currently existing are not European.
• The Commission state that “most participants felt that a good mix
between regulation, standards and market forces is needed to move the
European Payment Market one step further”. However, a number of
participants expressed the views that with regards to regulation,
improvement can probably be achieved through proper enforcement of
existing legislation as source of more efficient payment systems rather
than new regulation.
The final report and the conference documents can be found here
Seminar of information on the forthcoming introduction of the ES2 €20
European Central Bank organized a Seminar of information on the
forthcoming introduction of the ES2 €20 note in Rome on 6 February. As
an introduction of the event, some facts on cash were recalled:
• the volume and value of Euro notes in circulation since
its introduction has steadily increased to reach 17.5 bn notes in
circulation of a value of € 1016 bn in December 2014.
• 33 bn notes are processed each year by the Eurosystem. On average, notes are processed three times per year.
• Hoarding notes grow faster than transaction notes (where the €50 is both hoarding and transaction note).
• The number of counterfeit remains very low, with roughly 51 fakes per
million (if any fake was allowed to circulate for a full year, although
on average they are detected within 2 weeks).
Some feedback was given on the launches of the previous two series ES2 €5 and ES2 €10 notes which were not “as smooth as expected”
with significant differences and successes reported in the various
Member States of the Eurozone. Lessons learned from the launch or the €5
euros proved useful for the introduction of the new €10 euros in 2014.
Particularly, allowing more time, from 3.5 to 8 months, for ensuring
readiness of operators proved critically important, whilst borrowing was
made easier and penalties were lowered.
The introduction of the new ES2 €20 note will take this feedback into
consideration. The challenges is by no means less as the €20 notes is
quite often tested for authentication at retailers, which is rarely the
case of €10 and virtually never the case of the €5 notes.
Since 45% of €20 notes are introduced via ATMs, penetration should however be quicker.
Key dates of the introduction of the ES2 €20 are the following:
• 24.02.2015: release of the new banknote to the general public;
• 25.02.2015: loans of new €20 notes to stakeholders from different banknote production
• 25.11.2015: official launch of the new series note, i.e. allowing for 9 months of preparation.
In the discussion with stakeholders during the Seminar, a
number of concerns were expressed from the floor in relation to the high
cost of adaptation of machines to the new notes, some operators
suggesting that the launch of several denominations at the same time
would reduce the cost. The ECB said that this was envisaged, however not
feasible for the €20 and €50 due to the very large numbers of notes,
but ECB said it would consider this for the subsequent launches of the
€100, €200 and €500.
Also of some concern to a number of operators was the need to have a
larger number of notes available ahead of the launch and the possibility
of considering a different period of the year for the launch, as end of
November puts additional pressure on operators due to the end of year
high demand for cash.
The ECB has put in place a “partnership programme”
assisting operators in the introduction of the new notes and providing
educational tools and material. More information on the programme and
registration as a partner can be gathered on the ECB’s web site
Cash is seen as the most secure means of payment
We reported in our last issue that cash continues to represent the largest part of all payments.
A new survey by Compass Plus, an international provider of retail
banking and electronic software has revealed that consumer trust in
newer payments methods has substantially decreased in 2014 compared to
2013. No less than 71.3% of all 670 respondents (in the UK) considered
that mobile payments are the least secure, nearly twice as much as the
proportion of respondents thinks the same in 2013 (38%).
Lack of confidence in the security of contact less payments also increased from 41 % in 2013 to nearly 47 in 2014.
Cash was seen for the third consecutive year of the survey as the most
secure means of payment (72.6%). According to the survey, confidence in
credit and debit cards also increased for both high street and internet
payment over the last year.
According to the author of the survey, the research shows that consumers enjoy the diversity of payment methods.
Cash in circulation (ECB)
This is the latest information published by the European Central Bank showing cash in circulation.
The total number of Euro banknotes in circulation at the end of January
2015 stood at 17,019 million, with a value of €1003.8 billion, a
decrease of nearly 3% in their quantity, but virtually no change in
value compared to December 2014.
The total number of Euro coins in circulation end of January 2015
reduced from 110,922 million to 110,878 million, while their value
decreased from €25,003 million to €24,904 million, ie a decrease of
1.3% in value compared to December 2014.
Click on graph to access detailed info on low and high denomination banknotes and coins.
New ESTA members are:
ITW Envopak (UK)
Bütler Keystone Consulting (Switzerland)
ESTA conference 2015, Berlin May 31st-June 2nd
The 2015 year's conference programme is taking shape with a strong focus
on panel discussions to confront ideas and views of a large number of
operators from the cash market. A first panel will look at the role and
place of cash in an evolving payment market and confront the cash’s
incredible resilience in an environment of a fast changing payments
markets and concerns for security of payments.
Another panel will look the evolving business model of Cash management companies
Whilst there is a substantial potential for growth of the commercial
recycling of bank notes, particularly in the Eurozone, is the CMC
industry ready to catch it? What would it need to do to take a bigger
share of the recycling? Does it imply revisiting its business model and
if so, what is the path the CMC industry should be considering? The
debate will involve both suppliers and clients organization of the
Making cash availability to consumer
is essential to
the cash market and ATMs play a central role for that. However, the ATM
market is going through structural changes in a number of countries. The
ESTA 2015 conference will analyze these changes and confront them to
consumers’ needs and preferences.
There are important lessons to be learned
year’s Attack and Loss presentation. The presentation will go deeper in
analysing attacks trends and review a few attacks of 2014 into case
Last year’s insurance panel also touched on the sensitive issue of
internal losses. This year’s conference will report on ESTA’s own work
on internal losses and preparation of a White Paper, and the insurance
panel will be devoted to the issue.
Registration and Exhibition
As for previous years, the pace of registration is increasing fast and
attendance to this year’s conference in Berlin is likely to reach record
Contact us to discuss exhibition and sponsorship options: firstname.lastname@example.org
Book your accommodation early and secure a room at the Conference hotel
the Maritim Pro-Arte as that area around the Brandenburger Tor area is
particularly nice. Benefit from ESTA rates here
Looking forward to welcoming you in Berlin!